Support
Frequently Asked Questions
Clear answers for server operators and resellers before you test or order.
The service and connections
A live TV restream service for operators who pull channels to their own servers and serve them to their own viewers using M3U/HLS. See Services.
One Restream Connection is one channel your server pulls from us at the same time. It is not one viewer: 200 viewers watching 20 different channels use about 20 connections. The Connections Guide has examples and a calculator.
Yes. The service is built for operators and resellers who run their own restream servers.
No. The service covers live TV channels only. Some categories have names such as “24x7 Movies” — these are live, linear channels, not on-demand libraries.
No. All packages have the same live line-up. They differ only in the number of connections.
Free trial and ordering
12 hours with 10 connections. It starts at first playback and does not need IP whitelisting. Further trials are subject to approval. See Free Trial.
Yes for paid packages — they work only from the public IPs of your servers. It is not needed for the free trial. Whitelisting adds security but cannot prevent every misuse.
30 connections for €70 per month. All prices are on the Pricing page.
Message us on WhatsApp with the package you want. We confirm the order, send payment instructions privately and activate your package manually after the payment is verified.
Payments, renewals and refunds
Payoneer, Bitcoin (BTC), Neteller, Skrill and credit/debit cards. Card availability depends on the processor and your location. See Payment Methods.
No. There is no online checkout. Payment details are sent privately on WhatsApp and activation is manual once we have verified the payment.
Renewal is manual. Nothing renews or charges automatically. Where applicable, we may send a reminder about seven days before expiry.
Yes. Message us on WhatsApp with your current package and the number of connections you need.
Paid packages are not refundable after activation, except where the law requires it. Please test the free trial first. Read the Refund Policy.
Channels and support
The Channel List shows the current number of channels and categories, and you can search it by name, ID or category.
EPG is available for many channels but not every channel.
Send us the channel name, the channel ID (the number at the end of its stream URL) and a short description of the problem. The Report a Channel guide shows how.
WhatsApp is our main support channel and Telegram is the alternative. There is no phone support. Current UK hours are on the Contact page.
Have another question?
Message us on WhatsApp — or test everything yourself with a free 12-hour trial.