Summary
No refunds after a paid package has been activated, except where the law requires one. Please test the free trial first.
This policy explains our commercial refund terms. It does not override any rights you have by law that cannot be excluded.
Test with the free trial
- 12 hours with 10 connections, starting at first playback.
- No server IP whitelisting needed for the trial.
- Use it to check stream stability, playlist compatibility and how the service works with your servers and players.
Request a free trial on WhatsApp or read more on the Free Trial page.
After a paid package is activated
Once a paid package has been activated and the service details have been sent, the service has been supplied for that period. From that point the payment is not refundable, including for partly used periods.
Before activation
If you have paid but your package has not been activated yet, contact us on WhatsApp straight away and we will look at your request.
Your legal rights
Nothing in this policy affects rights you have under applicable law that cannot be excluded, including consumer rights where they apply to you.
Service problems
If a channel or stream does not work, tell us so we can investigate. Send the channel ID and details using the Report a Channel guide, or message support on WhatsApp. Changes to the channel line-up, EPG data or 4K availability are described in our Disclaimer.
Payment disputes
If you have a problem with a payment, please contact us first so we can try to fix it quickly. If a dispute or chargeback is opened with a payment provider, we may give that provider relevant order, payment and activation records so it can review the case.
Renewals
Packages do not renew automatically, so you are never charged for a new month without asking for it. Where applicable, we may send a reminder about seven days before expiry.
Contact
For refund questions, message us on WhatsApp +44 7723171848 or email [email protected].