Support
Report a Channel
A channel not working? Send us its name, channel ID, the problem and roughly when it happened. We investigate every report sent on WhatsApp.
What to send us
Channel name
Exactly as it appears in your playlist or player.
Channel ID
The number at the end of the channel’s stream URL (see below).
The problem
For example no signal, buffering, wrong EPG or no audio.
Approximate time
When it happened, with your time zone — e.g. “today about 20:15 UK time”.
Screenshot (optional)
Attach it in WhatsApp. Crop or cover any username, password or full URL first.
Where to find the channel ID
The channel ID is the number at the very end of the stream URL, before the file extension. In this made-up example the ID is 12345:
http://server.example:8080/live/USERNAME/PASSWORD/12345.ts
You can also search for a channel by name on our Channel List, which shows each channel’s ID.
Send only the ID, not the full URL. Never post your username, password or playlist link publicly.
Prepare your WhatsApp message
What you type here stays in your browser — nothing is sent or stored by this website. The button opens WhatsApp with your message ready to send.
We do not publish private support portals or panel links on this website. If you sent a report before and have not heard back after several days, send the channel ID and problem again on WhatsApp.